"Garbage in, garbage out," or so the saying goes. That is why SLVRCLD | Capture, the first phase of our solution, focusses on helping to correctly identify the lost, damaged or stolen items. Once identified, our product dataset enhances the product with a wide variety of structured attributes. It also does so using a format that can easily be read and understood by software – allowing downstream processes, both inside SLVRCLD's product suite as well as outside, to use and react to this information in an automated and dynamic way.
This is currently the de facto way in which items are received from claimants (telephonically, via email or as text on a website) in a human readable, but otherwise unusable format. We provide a simple way for the agent to capture this information in a usable format, either through our Customer Web Portal or as a direct integration into your system.
Items are identified by the claimant at the claims stage, in a usable format. This can be done via SLVRCLD Snappy.Claims or through an integrated into your website, application or chatbot FNOL process.
Items are identified by the claimant at the claims stage, either inside the insurer's mobile application or through a chatbot FNOL process.
Capturing a claimants complete (or partial) collection of items, in a usable format, usually at policy inception.
Most common item identification method. Using the provided make and model, along with select specifications (such as storage capacity, screen size). This resembles the experience of an eCommerce site.
Mostly used as a quick way to build a catelogue, since the barcode is usually not available after an incident.
The International Mobile Equipment Identity (IMEI) number is a unique number associated with each mobile-phone-network capable device; including smartphones, SIM-capable tablets, etc.
Once identified, you can more onto SLVRCLD | Replace, which will help you identify whether the product is still active in the market or recommend a replacement if it is not. Alternatively you can proceed directly to SLVRCLD | Quantification to get a price, from your specific pannel of suppliers and in real-time.